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How to balance workshop utilization with the right number of waiting customers.
09 / 05 / 2023

How to balance workshop utilization with the right number of waiting customers.

If a dealer carries out a lot of repair orders daily (150+), many customers are potential "waiting customers." The waiting customer is a customer who wants to stay and wait in a showroom until their vehicle is ready to pick up. If only 30% of 150+ customers daily are potential waiting customers, the dealer has almost 50 customers in the lounge trying to figure out what to do next.  
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Dealer Management System (DMS) vs Importer Management System (IMS)
02 / 02 / 2023

Dealer Management System (DMS) vs Importer Management System (IMS)

What could ensure seamless collaboration within this business triangle of OEM, Importer, and Dealers? Today I want to take a closer look into the automotive software industry and its consumer target groups, key players, and parties involved.   We can identify Original Equipment Manufacturers (OEM),...
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Lost Sales in Aftersales
02 / 11 / 2022

Lost Sales in Aftersales

Dealers can hardly accept financial losses due to "disruptive" innovations, new Original Equipment Manufacturer (OEM) strategies, and megatrends in Aftersales Markets without finding new business "veins" to unlock revenue growth. Dealer Management System (DMS) providers must respond to it.
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